Information we collect
We only collect personal information that you voluntarily provide. This may happen when you submit a special request or inquiry, make a booking through our website or booking engine where applicable, or choose to share information with us. The personal information we may collect includes: name, reservation details, and any message or special requests you choose to submit. We use this information to manage your reservation and enhance your guest experience.
Bookings & third-party services
If you make a reservation online, your booking may be processed through a third-party service provider or booking engine, such as Mews, Booking.com, Expedia, or similar platforms. These platforms have their own privacy policies, and we encourage you to review them during the booking process. We may also work with trusted partners for secure payment processing and customer service.
Analytics and cookies
Our website may use cookieless analytics to understand general visitor behavior (e.g., page views, device types), without storing or sharing personal data.
We do not use cookies for advertising or tracking purposes, and no personal data is sold to third parties.
How we use your information
We may use the information you provide to: process reservations or requests, improve our services and guest experience, and send relevant updates or offers only if you have opted in. We will never send marketing communications without your consent.
Data sharing
We do not sell your data. We may share your information only with:
Trusted service providers who help us operate our website, booking system, or communications (e.g., email platforms, CRM, or booking software)
Local authorities, if required by law
These partners are contractually obligated to protect your information.
Data security
We take data protection seriously and follow best practices to safeguard your personal data. This includes:
Using secure platforms with encryption and access controls
Limiting access to personal data to authorized staff only
Regularly reviewing and updating our data handling practices
Data retention
We retain personal data for as long as needed to fulfill the purpose for which it was collected, such as responding to inquiries or maintaining relationships, and legal obligations.
You may request deletion of your personal data at any time, unless we are required to retain it by law (e.g., for tax or accounting purposes).
Your rights
Under data protection laws, you may have the right to access the personal data we hold about you, request correction or deletion of your information, withdraw consent where processing is based on consent, and object to or restrict processing in certain circumstances. Privacy-related requests will be handled according to applicable law.
